Lemon Grove Villa Booking Terms & Conditions
1 General
1.1 These terms and conditions relate to a contract between Lemon Grove Villa owner ( hereafter referred to as We) and the Villa guest ( hereafter referred to as the Client/ You).
1.2 All bookings accepted by Lemon Grove Villa are subject to these terms and conditions.
1.3 All prices stated are in UK Pounds Sterling.
2 Booking procedure and payment terms
2.1 A deposit of 25% will be required to secure your dates. As soon as your deposit is received your booking will be confirmed in writing.
2.2 The rental balance (to include the security deposit) will be due 8 weeks before your departure date. If your departure date is less than 8 weeks away at the time of booking, then the full rental balance in cleared funds by bank transfer will be due as soon as your booking has been confirmed.
2.3 Your payment includes a security deposit of £250.
This sum will be included in the final balance invoice and is fully refundable should the owners not incur any costs arising from breakage loss or damage. The party leader agrees to accept full and personal liability for all loss or damage caused by any member of their party during the occupation of the property and confirms that the full cost of repair or replacement will be covered. Minor breakages such as crockery or glassware will inevitably occur at times, and will only be chargeable at the discretion of the property owner.
The property manager will point out any known damage to the property on arrival. If there are any other additional items, they must be brought to the attention of the manager immediately. If there is any damage to the villa discovered after your departure, then unfortunately you will be liable for the cost of replacement/repair.
3 Cancellations
WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE TO COVER UNFORESEEN CIRCUMSTANCES WHICH MAY NECESSITATE CANCELLATION OF YOUR HOLIDAY
3.1 All guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is at least 60 days away.
3.2 The client may cancel the holiday booked at any time after it has been confirmed. Cancellations must be in writing.
3.3 We reserve the right to cancel the booking if payment has not been received in accordance with clauses 2.1, 2.2 above.
3.4 We reserve the right to cancel the booking if you do not arrive at Lemon Grove Villa within 24 hours of your arrival time without notifying us.
3.5 We do not accept bookings for groups such as stag parties, and reserve the right to refuse such parties. If the makeup of your party is significantly different to your booking, you will be refused access to the villa and your booking will be cancelled. You would then have to find alternative accommodation at your own expense. You cannot take your pet into the property unless permitted by us in writing in advance.
3.6 The following cancellation charges will apply to all rentals cancelled in accordance with clauses 3.1 through 3.5 above.
If you cancel more than 16 weeks before arrival date – You will receive a full refund less £50
If you cancel 16 weeks to 12 weeks before arrival date – You will receive a refund of 50% of rental deposit
If you cancel 12 weeks to 8 weeks before arrival date – You will not receive a refund of your rental deposit. We will retain 100% of your deposit.
If you cancel Within 8 weeks of arrival date – You will not receive a refund. We will retain 100% of your total rental fee.
We will not be able to make any refunds other than those circumstances described above.
Should it be requested, we will provide proof of payment for any holiday insurance claims.
3.6 If we cancel or amend your Booking with the exception of 3.3, 3.4, 3.5
We would not expect to have to make any changes to your booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking. If we cancel your booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities, or insurance).
3.7 Cancellation due to government restrictions.
If, 72 hours prior to departure, you are unable to travel because the Government (either from your home country or Cyprus) rules say you should not travel*, then we will cancel the booking and offer alternative dates from the booked date to 18 months in the future from the booked date. This is subject to a £50 administration fee. Any monies paid to date will be carried forward in full. If the new booking is more expensive than the original then the difference will be payable by you. If the new booking is cheaper than the original then the difference will be payable by us. Should no available dates be suitable for you then the booking will be cancelled and the charges in 3.6 will apply based on the original booked dates.
*Government guidelines can sometimes be difficult to interpret. If you wish to cancel your booking due to government guidelines, please contact us as soon as possible to discuss the options.
4 Accommodation
4.1 The accommodation provided is only for the use of persons named by the client on the booking form, subletting, sharing or assigning is prohibited.
4.2 The property will be available to clients after 5 p.m. Cyprus time on the day of arrival unless otherwise agreed in advance. All accommodation must be vacated by 10 a.m. Cyprus time on the day of departure unless otherwise agreed in advance.
4.3 A responsible adult must accompany persons under the age of 18.
4.4 We will not be liable for any loss or injury resulting from the use of the property and pool.
4.5 Swimming pools are dangerous and ours is not to be used by children without adult supervision.
5 Neighbourly conduct
5.1 Whilst on holiday, you will be staying in a privately owned villa on a private residential estate. Please ensure that you act in a neighbourly and courteous manner towards your neighbours, who may not be on holiday. We do not wish to curtail your enjoyment in any way; we do request that noise be kept to a minimum during the early mornings and late evenings, particularly around the patio and pool. It is courteous to restrict pool usage to between the hours of 8.00am and 10pm.
6 Complaints
- Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint or dissatisfaction, it is important that you contact the villa manager immediately, so that remedial action is taken as soon as possible. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation of the Property) cannot be investigated unless registered whilst you are in residence at the Property. If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 28 days of the end of your booking. Details of how to contact the management company will be found in the villa and in communication with the owner.
7 Your obligations
You agree to :-
7.1 Comply with the regulations set out in any property manual at the property and any other regulations reasonably specified by us from time to time, and ensure that they are observed by all members of your party.
7.2 Keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses, clean and in good condition.
7.3 Not to cause any damage to the walls, doors, windows, or any other part of the property.
7.4 Not to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
7.5 Take all necessary steps to safeguard your personal property while at the property.
7.6 Ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
7.7 Allow us or any representative of ours access to the property at any reasonable time during your stay for the purpose of;
essential repairs or maintenance of the property, including the pool and garden
in an emergency
to ensure you are complying with this Booking Contract.
7.8 You cannot allow more people to stay in the property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the property, nor can you take your pet into the property unless permitted by us in writing in advance. If you do so, we can refuse to hand over the property to you, or can require you to leave it.
We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
7.9 On the grounds of comfort and safety, we have a No Smoking policy. Smoking of any kind is prohibited in Lemon Grove Villa or its grounds.
7.10 Leave the BBQ clean and cleared of used charcoal and ash before departure at the end of your stay. Should the cleaning company need to clean the BBQ after your departure then you will incur a cost of £25 to be deducted from the damage deposit.
8 Limit of Liability
Our maximum liability for losses you suffer as a result of us acting in breach of this booking Contract is strictly limited to the amounts received by us in relation to your booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your booking is confirmed by us. Your booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you. For the avoidance of doubt, we shall not be liable to you or responsible for:
· any issue between you and us regarding the booking;
· any failure in relation to any payments due to the failure of a payment solution provided by a third party; and
· the rejection of any payment of yours by a third party payment solution provider.
This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
9 Law and Jurisdiction
This booking contract (including any non-contractual obligations arising under or in relation to this booking contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter, or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales
10 Miscellaneous
You may not transfer your booking or any rights and responsibilities under this booking contract to any other person, without our prior written consent.
If at any time any part of this booking contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission. This booking contract, together with our confirmation email contain the entire agreement between us and you relating to the booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing.
No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this booking contract. Neither you nor us shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this booking contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this booking contract. We will not be in breach of this booking contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident.